FAQs for Researchers

Yes! We offer a variety of anticoagulants, including CPD, sodium heparin, lithium heparin, K2EDTA, K3EDTA, sodium citrate, Streck-CFD, and acid citrate dextrose A. Additional customisation options are available, including donor selection and sample collection/processing. For further details, visit our blog.

We can collect up to 490 ml per donor, with volumes fully customisable to meet your research needs. Browse our product pages for available options — if you don’t see what you need, contact us

Yes, we accommodate specified donor requirements whenever possible. You can request criteria such as HLA type, smoking status, age, BMI, ethnicity, sex, and blood group, among others. If you have additional requirements, get in touch to discuss inclusion and exclusion criteria.

Our donor network exceeds 5,000 individuals and continues to grow. We maintain a diverse pool of donors covering a wide range of ages, sexes, ethnicities, BMI ranges, and other relevant factors.

We strive to recall specific donors wherever possible. To request a particular donor, please provide the RDN number found on your order documentation. If you have any questions, contact us.

Yes, we can provide a blank donor consent form upon request. Please contact us, and we will assist you.

Yes, we can collect saliva, urine, and faecal samples. For other biological sample types, please get in touch to discuss your research needs.

We understand the urgency of receiving your samples. Our delivery options include:

• Next-day delivery across Europe.
• Same-day delivery for select UK locations.
• Pre-9 AM, pre-10:30 AM, and pre-12 PM next-day deliveries across the UK.
• Guaranteed time-of-delivery for European shipments (by prior arrangement).
• A premium delivery service is available for express needs. Contact us to get a quote.

Delivery timelines depend on order placement time, product type, and donor availability. If your order is delayed, we will replace it free of charge.

We ship at ambient, chilled, and frozen temperatures. Stock products are always shipped frozen.

• Frozen: Dry ice
• Ambient: 15-25°C
• Chilled: 2-10°C (blue ice packs)

Temperature loggers are available upon request. Our packaging includes sustainable, sheep’s wool insulation for eco-friendly shipping.

• PBMCs and isolated cells: within 5 hours
• Plasma and serum: within 8 hours

We can also accommodate bespoke requests – contact us to discuss your requirements.

Yes, pooled specimens are available upon request. We offer pooled samples by gender and maintain a diverse donor pool to support your research needs. Contact us for more details.

Yes, all samples are ethically approved under the Health Research Authority (HRA) and registered as a Research Tissue Bank (RTB). Generic ethical approval is obtained for all samples intended for biomedical research.

Yes, each donor provides specific consent at every donation, including consent for the provision of samples for commercial research and DNA extraction.

Yes – all samples are collected from donors with full genetic and commercial research consent.

Donors waive all rights to new discoveries arising from use of their samples in research when they complete the consent form.

There are two ways you can see what is available.

1. Navigate to the ‘Request a biospecimen collection’ section on the individual product pages to see the biospecimens that are available for you to order
2. Browse our inventory to see what frozen samples are available for you to purchase.

Each sample shipment includes a full product information sheet containing:

• Donor information
• Pre-screening details
• Virology status
• Collection date and time

Each sample is labelled with the donor’s RDN number for recall purposes. The following donor details are also included:

• Age, sex, and ethnicity
• Height, weight, and BMI
• Blood group and HLA status
• Full blood count indices and virology testing results

If a required product is not available in our inventory, you can order a customised collection by clicking on the ‘Request a biospecimen’ button.

We understand that every research study has unique requirements, so if our standard collections don’t fit your needs, contact our team—we’re happy to collaborate on a tailored solution.

• First donation: 7 AM
• Last donation: Around 2 PM
• Overnight collection with UPS: 4 PM We operate Monday to Friday and prioritise excellent customer service, partnering with you to ensure your research needs are met efficiently.

For any additional questions or custom requests, please get in touch with our team. We are here to support your research every step of the way!

We have a dedicated collection lab based in the UK which is integrated with the blood donation facility. Testing occurs immediately after the sample is donated.

Serology tests conducted are:

• Human Immunodeficiency Virus (HIV) I & II
• Hepatitis B virus (HBV)
• Hepatitis C virus (HCV)
• Syphilis

Whole blood, PBMCs, buffy coat, plasma, serum and red blood cells samples are tested negative before processing.

All samples collected via apheresis are testing negative before processing

PCR testing

• Human Immunodeficiency Virus (HIV) I & II
• Hepatitis B virus (HBV)
• Hepatitis C virus (HCV)

Serology testing

• Human T-lymphotropic virus (HTLV) I & II
• Human Immunodeficiency Virus (HIV) I & II & P24 antigen
• Hepatitis B virus (HBV)
• Hepatitis C virus (HCV)
• Syphilis

Additional serology testing can be facilitated to meet your requirements. Contact our team.

To view our inventory, you first need to register your account. Click here to create an account.

To check or change the details on your account, please login and view your profile.